If you want to make changes to your delivery address please do get in touch with your order number and we can update this for you.

If your order has already shipped, we're unfortunately not able to make any changes to the delivery address.

We're committed to quick turnaround times here at Keep Club, which means that once your order has been submitted our team very quickly get to personalising your product.

If you've made a mistake or you'd like to edit your order, please get in touch as quickly as you can - we have a small window of time that we will be able to update your order before we begin processing.

If you’ve recently placed your order, but haven’t received a confirmation email please allow 2-3 hours for it to arrive in your inbox, and don't forget to check your spam. If it still doesn't arrive please reach out to our team.

If your order should be on its way, but you haven't received a shipping confirmation email yet, please email us at hello@keepclub.com.au.

If your order should have reached you by now but hasn't, you can view your tracking details in your shipping confirmation email.

Please email us at hello@keepclub.com.au. Our team are responding Monday to Friday.

We partner with Australia Post to get you your personalised goods. Your shipping notification email will provide a tracking number and a link to the Australia Post search portal to track your parcel. This applies to Standard Parcel & Express Post.

Our Australian warehouse ships out of Geelong, Victoria - and delivers personalised goodies all around Australia via AusPost.

If you're keen to get your hands on our goodies internationally, please reach out hello@keepclub.com.au and we can organise this for you.

You've just ordered and you need it yesterday, we get it! Express shipping is available at checkout and will cost you $15.

Auspost shipping estimates standard shipping 2-4 business days to arrive if you live in metro and outer metro areas of Australia. For those of us who love living where life moves a little slower your order may take a few extra days.

Express shipping estimates 1-3 days.

We sure do!

We have free standard shipping for orders over $120AUD.

This will apply automatically at cart once you're eligible.

Want unique personalised goodies across the pond? We're flattered!

We don't currently have this set up on our site (soon!), but please do reach out hello@keepclub.com.au and we can organise this for you.

There's nothing worse then seeing that 'Sorry we missed you' card instead of your box of goodies at your door step! All standard and express parcels are sent as Authority to Leave parcels so that no signature is required. Provided it is safe to do so, the courier will leave the parcel at your home.

Your parcel will only ever be taken to a post office for collection if you weren't home and the courier didn't feel it was safe to leave your item unattended.

If you want to change shipping details of your order please email hello@keepclub.com.au with your order number as soon as possible and we will try to help.

We're committed to quick turnaround times here at Keep Club, which means that once your order has been submitted our team very quickly get to personalising your product.

If you've made a mistake or you'd like to edit your order, please get in touch as quickly as you can - we have a small window of time that we will be able to update your order before we begin processing.

If you’re getting an error message after attempting to apply the promo or discount code, make sure you’ve triple checked the terms and conditions of use, that the code hasn't expired, that there are no extra spaces in your code, and that your cart is eligible for this promo. 

Still having issues? Reach out to hello@keepclub.com.au and we can help.

Oh no, it sounds like there might have been a processing or packing error.

If the personalisation is incorrect, please triple check your order confirmation and that you spelt it correctly there.

Little names are big deals to us, and we want to make things right - please reach out to hello@keepclub.com.au so we can fix this asap.

Firstly, great gift choice! You're gift giving skills will be remembered forever.

We have optional upgrades to pimp out the gift giving experience, like our best selling polaroid, a greeting card to remind them they're one-of-a-kind, or a gift box for that extra wow.

To send directly as a gift just pop the recipient as the shipping address, we don't include any physical tax invoices in our packages so your friend won't see the receipt don't worry! The invoice will be emailed to the person placing the order.

We have optional upgrades to pimp out the gift giving experience, like our best selling polaroid, a greeting card to remind them they're one-of-a-kind, or a gift box for that extra wow.

All standard orders are wrapped in tissue paper and sealed with a branded sticker, and placed inside our recyclable mailers.

We don't include any physical tax invoices in our packages so your friend won't see the receipt don't worry! The invoice will be emailed to the person placing the order.

As most of our products are personalised and made to order, you will not be eligible for returns or refunds on personalised products for:
- Typing errors you may have made whilst ordering
- Change of mind
- Defects that are the result of ordinary wear and tear, or from abnormal use

For our range of non-personalised goods, we offer a 30-day money back guarantee from the date you receive your order.

If you’re returning a non-personalised item that was part of a discounted set or bundle, you will not receive the full price of that individual item. Instead, the refund amount will be adjusted accordingly. 

Please email hello@keepclub.com.au within the 30-day timeframe, so we can resolve any issues.

Sometimes it's hard to pick the exact gift you think your loved one will want, and that is where e-Gift cards come in! They are just like regular gift cards, you choose the value and they can be used to buy personalised goodies on the keepclub.com.au website.

e-Gift Card recipients can choose to pay with the e-gift card, a credit card, or a combo of both.

Our e-Gift cards expire 3 years (or 36 months, if you're one of those people) from date of purchase.